Title

QUALITY MANAGEMENT, MANAGING OPERATIONS, BUSINESS EXCELLENCE, AND GENERAL MANAGEMENT

Abstract
Purpose: To examine relationship and impact of Working-Hours, Work-Pressure, Job-Rotations, and presence of Work-Life-Balance programmes on Working-Conditions, and on Job-Satisfaction. The mediating role of working-conditions in influencing work-life balance variables for creating Job-Satisfaction is also explored. Design/methodology/approach: Survey is conducted among banks implementing work-life balance programmes for over five consecutive years. Responses are analysed using Partial Least Square (PLS) method and Hypothesis Testing. Findings: The study confirms statistically proven impact of Work-Pressure, Job-Rotations, and Work-Life-Balance Programmes directly on Working-Conditions. Job-Rotations and Work-Life Balance Programmes are also found to be influencing Job-Satisfaction. Work-Pressure variable did not influence Job-Satisfaction directly but it significantly influenced Working-Conditions which eventually affected Job-Satisfaction. Working-Hours neither affected Working-Conditions, nor Job-Satisfaction in a significant manner. Practical implications: The revelations will help organisations in planning strategies to ensure job satisfaction in an effective manner and thus keeping their employees happy and operations efficient. Social implications: Proven influence of Work-Pressure and Work-Life balance programmes may result in formation of informal organisations within banks, social groups, and increased social networking. Originality/value: Previous research on job satisfaction is centred on either one specific factor or a type of factors. This study discovered interrelationships, and effect of qualitative, quantitative, and induced factors on Job-Satisfaction.
Keywords
Work Life Balance, Job Satisfaction, Bank Employees, Working Conditions, Work Hours, Work Pressure
Source of Fund
International
Funding Institution
BINUS
Fund
Rp.50.000.000,00
Contract Number
017/VR.RTT/III/2021
Author(s)
  • Dr. Pantri Heriyati, S.E., M.Comm.

    Dr. Pantri Heriyati, S.E., M.Comm.

  • Dr. Ir. Dewi Tamara, MM., MS., CERA, CBV

    Dr. Ir. Dewi Tamara, MM., MS., CERA, CBV

  • Dr. Anita Maharani, S.E., M.M. CPAS

    Dr. Anita Maharani, S.E., M.M. CPAS