Title

The Consequences of Digital Concierge Chatbots Acceptance on Hotel Guest Experience and Satisfaction at IHG Hotel and Resort

Type of Publication
Conference Article
Citation
Adiati M. P, Rosman D and RICHARDSON S.. The Consequences of Digital Concierge Chatbots Acceptance on Hotel Guest Experience and Satisfaction at IHG Hotel and Resort,
ISSN
-
Published Year
2023
Volume
-
Page
-
URL
https://research.binus.ac.id/publication/29E3FA6F-DF15-445D-8303-5EFECC511644/the-consequences-of-digital-concierge-chatbots-acceptance-on-hotel-guest-experience-and-satisfaction-at-ihg-hotel-and-resort/
Author(s)
  • Maria Pia Adiati, SST.Par., M.Par, CHE

    Maria Pia Adiati, SST.Par., M.Par, CHE

  • Dendy Rosman, BHospMgmt., M.Buss (Acc)

    Dendy Rosman, BHospMgmt., M.Buss (Acc)

  • SADRAKH RICHARDSON, FELICIA JOVANKA, PAULINA KURNIA ZABRINA

    SADRAKH RICHARDSON, FELICIA JOVANKA, PAULINA KURNIA ZABRINA