e-PDP Service Level Agreement (SLA)
A Service Level Agreement (SLA) is a committed timeline established to ensure efficiency, transparency and accountability across operational workflows.
Specifically, the e-PDP SLA defines the standard processing times for each administrative stage within the e-PDP platform, spanning from your initial document submission and multi-level management approvals to final validation.
This SLA serves as a performance benchmark to streamline workflows, minimize processing delays and ensure that your submissions are handled promptly and in accordance with institutional operational standards.
| Process Stage | Conference BJIC / Co-Host / Listed | Conference Non-Listed | Journal |
| FM Submit & Document Validation | 6 Working Days | 7 Working Days | 7 Working Days |
| SH Approval | 1 Working Day | 1 Working Day | 1 Working Day |
| Dean Approval | 3 Working Days | 3 Working Days | 3 Working Days |
| VR RTT Approval | – | – | 4 Working Days |
| Document Completeness Request | 1-2 Working Days | 1-2 Working Days | 1-2 Working Days |
| FM Document Fulfillment | 2-5 Working Days | 2-5 Working Days | 2-5 Working Days |
| SI Creation in WD | 1 Working Day | 1 Working Day | 1 Working Day |
| Cost Center Manager Approval | 4 Working Days | 4 Working Days | 4 Working Days |
| Finance Document Verification | 3 Working Days | 3 Working Days | 3 Working Days |
| Payment | 5 Working Days | 5 Working Days | 5 Working Days |
| Maximum Total Timeline | 25 Working Days | 26 Working Days | 30 Working Days |
| Minimum Timeline | 14 Working Days | 15 Working Days | 19 Working Days |
⚠️ Key Notice on Processing Variance
Please be advised that there may be up to 11 days of SLA variance in the overall timeline. This gap is typically caused by:
- Rework loops (time required for faculty members to revise and fulfill incomplete document submissions).
- Approval bottlenecks during peak periods.
To ensure your requests are processed smoothly within the minimum timeline, we highly encourage double-checking all document completeness and criteria before submission.