Title

Measurement effectiveness and efficiency to improve the IT services using ITSM

Type of Publication
Conference Article
Citation
Sukmandhani A. A, Wijanarko B. D, Gunawan E, Pratama D, Gaol . F. L and Indrajani.. Measurement effectiveness and efficiency to improve the IT services using ITSM,
ISSN
-
Published Year
2017
Volume
-
Page
-
URL
https://research.binus.ac.id/publication/2FB29382-F8E0-404B-B858-B2F212D1134C/measurement-effectiveness-and-efficiency-to-improve-the-it-services-using-itsm/
Author(s)
  • Arief Agus Sukmandhani, S.Kom., MMSI

    Arief Agus Sukmandhani, S.Kom., MMSI

  • Bambang Dwi Wijanarko, S.Si., M.Kom

    Bambang Dwi Wijanarko, S.Si., M.Kom

  • Eric Gunawan, S.Kom., M.TI

    Eric Gunawan, S.Kom., M.TI

  • Devriady Pratama, S.Kom., M.T.I.

    Devriady Pratama, S.Kom., M.T.I.

  • Dr. Ford Lumban Gaol, S.Si., M.Kom.

    Dr. Ford Lumban Gaol, S.Si., M.Kom.

  • Indrajani, S.Kom., M.M.

    Indrajani, S.Kom., M.M.