TITLE

The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control

TYPE

Journal Article

Abstract

Citation

Suhairi K and Gaol D. F. L. (2013). The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control. JOURNAL OF NETWORKS, 8 (3), 518-529.

Keywords

Published On

JOURNAL OF NETWORKS

Author

Kasman Suhairi

  • Dr. Ford Lumban Gaol

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