TITLE

Measuring the Performance of ERP Systems Implementation with Balanced Scorecard Approach in Manufacturing Company

TYPE

Journal Article

Abstract

The purpose of this study is to measure the value of information technology in ERP Applications in PT. Respati Kemasindah in the plastics industry. Data collection methods used are literature studies the literature studying the concept of ERP systems as well as paper (thesis) which previously has been investigated by others that have relevance to the topic to be discussed, do a review of the documentation, as well as doing the work practices and direct observation interview. In addition, the authors also conducted Framework Balanced Scorecard approach as a measurement model. These methods are used to determine the value of the effectiveness and efficiency of the financial perspective, customer perspective, internal business process perspective, and learning and growth perspective in PT. Respati Kemasindah. Results to be obtained from this study are the findings, recommendations and action were decided upon for the development of the ERP system in order to improve the performance of functions within the company with a SWOT analysis and identify the business strategies to achieve the vision and mission that has been set. The conclusions obtained are TOWS Matrix ERP system in PT. Respati Kemasindah has been able to improve the performance of the functions of existing ones, thus increasing the productivity of labor in the company, but there are still some deficiencies that should be corrected in the future.

Citation

Kuswanto V and Gaol D. F. L. (2014). Measuring the Performance of ERP Systems Implementation with Balanced Scorecard Approach in Manufacturing Company. Journal Information, 17 (10), 5049-5056.

Keywords

Measurement, Value of Information Systems, ERP, Balance Scorecard Framework, SWOT Analysis, TOWS Matrix, ERP applications.

Published On

Journal Information

Author

Verri Kuswanto

  • Dr. Ford Lumban Gaol

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