{"id":1983,"date":"2017-09-11T15:07:01","date_gmt":"2017-09-11T08:07:01","guid":{"rendered":"http:\/\/research.binus.ac.id\/bdsrc\/?p=1983"},"modified":"2020-10-26T11:33:49","modified_gmt":"2020-10-26T04:33:49","slug":"a-preview-of-total-quality-management-tqm-in-public-services","status":"publish","type":"post","link":"https:\/\/research.binus.ac.id\/bdsrc\/2017\/09\/11\/a-preview-of-total-quality-management-tqm-in-public-services\/","title":{"rendered":"A Preview of Total Quality Management (TQM) in Public Services"},"content":{"rendered":"<p style=\"text-align: justify\">Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality\u00a0Management used data and effective communication to integrate his discipline into the culture and quality of\u00a0company activities. In short, Total Quality Management (TQM) is a management approach to achieve longterm\u00a0success through customer satisfaction. This study had two objectives. The first objective was to\u00a0examine challenges when implementing TQM in public organisations. The second objective was to argues\u00a0that TQM brings good implications to public services to enhance service quality.<\/p>\n<p>E-Jurnal Ekonomi dan Bisnis Universitas Udayana<\/p>\n<p><strong>Avia Enggar Tyasti, Rezzy Eko Caraka<\/strong><\/p>\n<p><a href=\"https:\/\/ojs.unud.ac.id\/index.php\/EEB\/article\/view\/30293\">Read Full Paper<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality\u00a0Management used data and effective communication to integrate his discipline into the culture and quality of\u00a0company activities. In short, Total Quality Management (TQM) is a management [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3019,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-1983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-publications"],"_links":{"self":[{"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/posts\/1983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/comments?post=1983"}],"version-history":[{"count":4,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/posts\/1983\/revisions"}],"predecessor-version":[{"id":2939,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/posts\/1983\/revisions\/2939"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/media\/3019"}],"wp:attachment":[{"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/media?parent=1983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/categories?post=1983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/research.binus.ac.id\/bdsrc\/wp-json\/wp\/v2\/tags?post=1983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}