TITLE

PENGARUH I-BRANDING PADA WEBSITE BINUS UNIVERSITY TERHADAP LOYALITAS PELANGGAN

TYPE

Journal Article

Abstract

Implementing an appropriate branding strategy supports a company in putting its product or service to be customers top of mind. Aligned with the development of information technology, especially the Internet, merging branding with internet (i-branding) creates a unique characteristic for a company. It is very helpful for a company in competing in the free market. Therefore, it is important for a company to know information about customer perception in assessing i-branding that has been applied to its website. As an educational institution which is a pioneer in the use of information technology, Binus University concerns much about its branding on the official website (www.binus.ac.id). This study is conducted to assess the i-branding of Binus University on the point of view of its students as customers. This study uses Four Pillars of i-branding consisting the following variables: customer understanding, marketing communication, interactivity, content, and customer loyalty consisting of trust and satisfaction. The hypothesis is tested by correlation analysis and regression analysis. Based on correlation analysis, all hypotheses of H1 (no relation) is received and based on regression analysis, all hypotheses of H1 (bring effects) is received.

Citation

Meyliana, Widjaja H. A. E and Santoso S. W. (2013). PENGARUH I-BRANDING PADA WEBSITE BINUS UNIVERSITY TERHADAP LOYALITAS PELANGGAN. ComTech, 4 (2), 1320-1330.

Keywords

i-branding, four pillars of i-branding, trust, satisfaction, customer loyalty

Published On

ComTech

Author

Meyliana

Lektor Kepala

  • Henry Antonius Eka Widjaja
  • Stephen Wahyudi Santoso

Copyright © BINUS UNIVERSITY. All rights reserved.