Title

The Critical Success Factors for Customer Relationship Management Implementation: A Systematic Literature Review (SCOPUS)

Type of Publication
Journal Article
Citation
Meyliana , Hidayanto A. N and Budiardjo E. K. (2016). The Critical Success Factors for Customer Relationship Management Implementation: A Systematic Literature Review (SCOPUS). International Journal of Business Information Systems, 23 (2), 131-174
ISSN
1746-0972
Published Year
2016
Volume
23
Page
131
URL
https://research.binus.ac.id/publication/E8E1AEB3-B542-46FE-94B5-2CEDA7944FCB/the-critical-success-factors-for-customer-relationship-management-implementation-a-systematic-literature-review-scopus/
Author(s)
  • Dr. Meyliana, S.Kom., M.M.

    Dr. Meyliana, S.Kom., M.M.

  • Achmad Nizar Hidayanto

  • Eko K. Budiardjo