The purpose of this study was to find factors that influence the level of user satisfaction of Elecronic Medical Records (EMR). Several factors were considered which are: the effectiveness of EMR systems (performance expectancy), ease of use and learning system of EMR (effort expectancy), the condition of facilities which facilitate EMR system (facilitating condition), the quality of information provided by the system (information quality), and culture organization (sharing knowledge). Three moderate variables were also introduced such as age, period of employment and expertise in using a computer. The research was carried out by taking samples from the hospitals that have implemented EMR in the country. The data obtained then was tested and analyzed using the framework of Structural Equations Modeling (SEM), to test the hypothesis in two steps, i.e., measurements modeling using confirmatory factor analysis (CFA) and structural modeling, using simultaneous linear regression. The findings of the study indicated that of the five factors in the test (performance expectancy, effort expectancy, quality information, facilitating condition, sharing knowledge), were all have impact on the level of user satisfaction on EMR. Practical implications of the findings, among others, would be that these important factors should always be considered as element of strategy in developing better information systems.
Napitupulu T. A and Patria S. H. J. (2013). Factors that determine eelectronic medical records users satisfaction: A case of Indonesia. Journal of Theoretical and Applied Information Technology, 58 (3), 499-505.