Title

PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT XL

Type of Publication
Journal Article
Citation
Marshellina and Prabowo H. (2013). PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT XL. Binus Business Review, 4 (2), 619-630
ISSN
2087-1228
Published Year
2013
Volume
4
Page
619
URL
https://research.binus.ac.id/publication/8BF886BB-8BFB-4EA9-B4A6-40FF75EB75C0/pengaruh-e-crm-dan-service-quality-terhadap-customer-satisfaction-dan-dampaknya-terhadap-customer-loyalty-pada-pt-xl/
Author(s)

  • Marshellina

  • Hartiwi Prabowo, S.E., M.M.

    Hartiwi Prabowo, S.E., M.M.