TITLE

Quality service analysis and improvement of pharmacy unit of XYZ hospital using value stream analysis methodology

TYPE

Seminars

Abstract

Value stream mapping is a tool which is needed to let the business leader of XYZ Hospital to see what is actually happening in its business process that have caused longer lead time for self-produced medicines in its pharmacy unit. This problem has triggered many complaints filed by patients. After deploying this tool, the team has come up with the fact that in processing the medicine, pharmacy unit does not have any storage and capsule packing tool and this condition has caused many wasting times in its process. Therefore, the team has proposed to the business leader to procure the required tools in order to shorten its process. This research has resulted in shortened lead time from 45 minutes to 30 minutes as required by the government through Indonesian health ministry with increased %VA (valued added activity) or Process Cycle Efficiency (PCE) from 66% to 68% (considered lean because it is upper than required 30%). This result has proved that the process effectiveness has been increase by the improvement.

Citation

Jonny and Nasution J. (2013). Quality service analysis and improvement of pharmacy unit of XYZ hospital using value stream analysis methodology. International Conference on Manufacturing, Optimization, Industrial and Material Engineering (MOIME 2013) , 46, 1-9. Bandung, Indonesia: IOP Science

Keywords

Published On

International Conference on Manufacturing, Optimization, Industrial and Material Engineering (MOIME 2013)

Author

Jonny

Asisten Ahli

  • Januar Nasution

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