Value stream mapping is a tool which is needed to let the business leader of XYZ
Hospital to see what is actually happening in its business process that have caused longer lead
time for self-produced medicines in its pharmacy unit. This problem has triggered many
complaints filed by patients. After deploying this tool, the team has come up with the fact that
in processing the medicine, pharmacy unit does not have any storage and capsule packing tool
and this condition has caused many wasting times in its process. Therefore, the team has
proposed to the business leader to procure the required tools in order to shorten its process.
This research has resulted in shortened lead time from 45 minutes to 30 minutes as required by
the government through Indonesian health ministry with increased %VA (valued added
activity) or Process Cycle Efficiency (PCE) from 66% to 68% (considered lean because it is
upper than required 30%). This result has proved that the process effectiveness has been
increase by the improvement.
Jonny and Nasution J. (2013). Quality service analysis and improvement of pharmacy unit of XYZ hospital using value stream analysis methodology. International Conference on Manufacturing, Optimization, Industrial and Material Engineering (MOIME 2013) , 46, 1-9. Bandung, Indonesia: IOP Science