Title

The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control

Type of Publication
Journal Article
Citation
Suhairi K and Gaol . F. L. (2013). The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control. JOURNAL OF NETWORKS, 8 (3), 518-529
ISSN
17962056
Published Year
2013
Volume
8
Page
518
URL
https://research.binus.ac.id/publication/2DF468E3-D967-41B7-87C0-C5A243E7B018/the-measurement-of-optimization-performance-of-managed-service-division-with-itil-framework-using-statistical-process-control/
Author(s)

  • Kasman Suhairi

  • Dr. Ford Lumban Gaol, S.Si., M.Kom.

    Dr. Ford Lumban Gaol, S.Si., M.Kom.